Terms & Conditions

CONTACT US

BY PHONE

NA Toll-Free: 1-877-408-1864
For overseas inquiry, please call: 1-604-247-1864
Monday to Friday: 9am to 5pm PST

BY EMAIL

info@vita103.com

BY MAIL

Capita Marketing Limited
190 – 12868 Clarke Place, Richmond, BC, Canada V6V 2H1

ORDER PROCESSING

VITA103.com orders are shipped Monday through Friday, excluding holidays. Packages are generally dispatched within 1 – 2 business days after receipt of payment.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

DELIVERY

All packages shipped to the United States will be sent via Canada Post with tracking service included. Delivery will be completed through standard local postal service within 7 to 10 business days.

If you prefer express delivery, additional cost will be applied. Please contact us for special arrangements.

SHIPPING CHARGES

FREE standard shipping to USA for orders over $100, excluding Hawaii, Alaska, US Virgin Islands and Puerto Rico. For order under $100, a flat rate of US$12.00 per order will be applied for shipping and handling.

PAYMENT OPTIONS

We accept PayPal for payment. We also accept the following credit cards: Visa and Master Card.

Please note, CAPITA MARKETING LIMITED is the company name that will be listed on your credit card statement.

For US and international orders, you will be charged in USD. As our payment service provider is based in Canada, a foreign transaction fee may also be charged by your credit card issuer. Foreign transaction fees are not collected by us nor are we responsible for it. Please check with your credit card issuer for more information or use a credit card that does not apply foreign transaction fees.

ORDER CANCELLATION

If you would like to cancel an online order after it has been placed, please contact us as soon as possible via email at info@vita103.com. We will help you with any questions you might have to cancel your order.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing payment information
• Incorrect address provided.
• A duplicate order was placed due to technical error.

If your order is cancelled, you will receive an email notice to explain the reason. You will not be billed for any cancelled items due to any of the above reasons. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us.

ITEM AVAILABLITY

If a product is temporarily out of stock at the time of your order, you will be notified via email and the order will not be processed. Vitahouse™ does not accept back orders. If you have any further questions on out-of-stock items, please contact Vitahouse™ Toll-Free: 1-877-408-1864 from Monday to Friday (9am to 5pm PST) or via email at info@vita103.com

RETURN POLICY

Only unopened items purchased on VITA103.com may be returned within 7 days of the delivery confirmation date.

Please contact us and provide us with your order information* and reason for return. An email from our Customer Service Representative will be sent to you to confirm receipt and processing of your return request.

All returns are subject to a 15% restocking fee. Shipping and handling fee are non-refundable.
Customer is responsible for return shipping and handling costs. Total refunded amount will be credited back to your credit card upon receiving the returned items with no damages after inspection.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS, Canada Post or insured Parcel Post.

All returns should be addressed to our North America Agent:

Capita Marketing Limited
190 – 12868 Clarke Place
Richmond, BC
Canada V6V 2H1

*Order Information

• Customer name (should be same as the name stated in the credit card)
• Order date and delivery confirmation date (the date stamped)
• Email address and contact phone number

INTERNATIONAL ORDERS

For international orders (excluding Canada and USA), extra handling charges and/or duty charges may apply. To place the international orders, please contact us by sending email via info@vita103.com or call: 1-604-247-1864 (Monday to Friday: 9am to 5pm PST).

USD (US Dollars) pricing applies to all US and international orders.

Delivery Limitation for International Orders

VITA103.com reserves the right to cancel any online orders due to limitation on customs clearance for parcel deliver to some countries.

Foreign Transaction Fee

The VITA103.com online store payment processing center is in Canada. For customers in the United States, although the transaction will be processed in USD, customers may still be subject to foreign transaction fees depending on your credit card issuer. VITA103.com does not collect and is not responsible for any foreign transactions fees that may be charged by your credit card issuer.